Refund and Returns Policy

Refund, Return, Exchange & Limitation of Liability Policy

1. Our Commitment

    At Ekam Krit, every saree and dress material is carefully curated and quality-checked before dispatch. Many of our products are handcrafted and handwoven, which may naturally include irregularities that are characteristic of artisanal products and should not be considered defects.

    By placing an order with us, you acknowledge and agree to the following policy.

    2. No Return Policy

    All sales are final.

    We do not accept returns for:

    Change of mind after purchase
    Color variation due to screen/device display differences
    Texture, weave, softness, drape or fabric expectations based on personal preference
    Misunderstanding of material, weight or finish after delivery
    Minor irregularities inherent to handloom, handmade or artisanal products
    Incorrect ordering by customer
    Sale, discounted, customized or made-to-order products
    Slight variation in motifs, weave, shade or handcrafted detailing

    These do not qualify as defects.

    3. Returns / Replacement Only for Manufacturing Defects or Wrong Product Received

    Returns or replacement requests will be considered only in the following cases:

    Proven manufacturing defect
    Product damaged prior to delivery (not transit damage caused after delivery acceptance)
    Incorrect product dispatched by us
    Mandatory Conditions for Claim

    To be eligible, customer must:

    1. Report Within 24 Hours
      Claims must be reported within 24 hours of delivery, failing which the product shall be deemed accepted in good condition.
    2. Unboxing Video Required (Mandatory)
      Customer must provide:
      • Continuous, unedited unboxing video beginning from unopened package condition
      • Video must clearly show shipping label and package opening
      • Defect/damage must be visible in the video at first opening
      • Supporting photographs may also be requested

        Claims without valid unboxing video evidence may not be accepted.
    3. Product Must Be Unused
      Product must be:
      • Unworn
      • Unwashed
      • Unaltered
      • With tags intact
      • In original packaging

    4. Remedy at Our Discretion

    Upon verification of a valid claim, we may, at our sole discretion:

    • Replace the product, or
    • Issue store credit, or
    • Refund the product value (excluding shipping charges, duties or taxes, where applicable)

    Refunds, if approved, shall be processed to the original payment method within applicable timelines.

    5. No Exchange Policy

    We do not offer exchanges for:

    • Color differences perceived after delivery
    • Personal dislike of product
    • Fabric or texture expectations
    • Material “misunderstanding” after purchase
    • Preference-based reasons
    • Different blouse expectations unless specifically stated
    • Size or drape assumptions

    Customers are advised to review product descriptions, fabric details and images carefully before purchase.

    6. Handloom & Handmade Product Disclaimer

    Handcrafted textiles may naturally include:

    • Slubs
    • Thread variations
    • Slight weaving inconsistencies
    • Dye or shade variations
    • Minor motif irregularities

    These are part of the authenticity of handmade products and are not defects.

    7. Shipping and Delivery Disclaimer

    Estimated delivery timelines are indicative only.

    We shall not be liable for delays caused by:

    • Courier partners
    • Customs clearance
    • Force majeure events
    • Weather disruptions
    • Strikes, lockdowns, governmental restrictions or events beyond reasonable control

    8. Cancellation Policy

    Orders once placed may not be cancelled after dispatch.

    Orders involving customisation, pre-orders or made-to-order products cannot be cancelled once confirmed.

    9. Limitation of Liability

    To the fullest extent permitted under applicable law:

    Our liability is limited only to the purchase value of the product ordered.
    We shall not be liable for indirect, incidental, consequential or special damages, including loss of profit, emotional distress, opportunity loss or third-party claims.
    We shall not be responsible for misuse, improper handling, alteration, washing damage or wear-and-tear after delivery.
    Product descriptions and images are provided in good faith; slight variations may occur.

    Nothing in this policy limits rights that cannot be excluded under applicable consumer protection laws.

    10. Customer Responsibility

    By placing an order, customer confirms they have:

    • Read product descriptions carefully
    • Understood handloom/handmade variations
    • Reviewed dimensions, material and specifications
    • Accepted this Refund & Exchange Policy

    11. Fraudulent or Abusive Claims

    We reserve the right to reject claims that appear:

    • Fraudulent
    • Abusive
    • Unsupported by evidence
    • Inconsistent with our inspection findings

    Repeated misuse of claims process may result in refusal of future transactions.

    12. Contact for Claims

    For approved defect claims within 24 hours of delivery, contact:

    Email: Ekamkrit@gmail.com
    WhatsApp: 8943211008
    Order ID required for all claims

    Important Legal Note

    This policy is intended to operate subject to the Consumer Protection Act, 2019, applicable e-commerce rules, and the Indian Contract Act, 1872. Nothing in this policy seeks to waive non-waivable statutory consumer rights.